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eLibrary > BS ISO 5665:2024 Consumer incident investigation. Requirements and guidance >

BS ISO 5665:2024 Consumer incident investigation. Requirements and guidance, 2024

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BS ISO 5665:2024 Consumer incident investigation. Requirements and guidance, 2024

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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Principles of consumer incident investigation [Go to Page]
4.1 General
4.2 Objective
4.3 Mission
4.4 Incident investigation organization and incident investigation team characteristics [Go to Page]
4.4.1 General
4.4.2 Independence
4.4.3 Impartiality
4.4.4 Expertise
4.4.5 Resources
4.5 Respect for victims and victims’ families
5 Incidents to be investigated
6 Conducting an incident investigation [Go to Page]
6.1 Terms of reference
6.2 Investigation flow
6.3 Forming an incident investigation team [Go to Page]
6.3.1 General
6.3.2 Expertise and skills of incident investigation team members
6.3.3 Conflicts of interest
6.3.4 Documentation
6.4 Creating an incident investigation plan
6.5 Initial investigation and data collection [Go to Page]
6.5.1 Scene management
6.5.2 Data collection
6.5.3 Data validation
6.5.4 Experiments
6.6 Cause and factor analysis [Go to Page]
6.6.1 Perspectives on cause and factor analysis
6.6.2 Cause and factor analysis techniques
6.7 Risk reduction measures to prevent recurrence
6.8 Incident investigation report [Go to Page]
6.8.1 General
6.8.2 Structure of the incident investigation report
7 Follow-up on recommendations
Annex A (informative) Factor analysis methods
Annex B (informative) Root cause analysis method
Annex C (informative) Example of a scene risk assessment
Bibliography [Go to Page]

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BS ISO 5665:2024 Consumer incident investigation. Requirements and guidance, 2024

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