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PD CEN/TS 17500:2021 Quality of care and support for older persons, 2021
- undefined
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Organizational and technical processes [Go to Page]
- 4.1 Organization, management, and resources [Go to Page]
- 4.1.1 General
- 4.1.2 Organization, management, and resources — General requirements
- 4.1.3 Organization, management, and resources — General recommendations
- 4.2 Personnel — knowledge, skills, and numbers [Go to Page]
- 4.2.1 General
- 4.2.2 Personnel — knowledge, skills, and numbers — General requirements
- 4.2.3 Personnel – knowledge, skills and numbers - General recommendations
- 4.3 Ethical principles [Go to Page]
- 4.3.1 General
- 4.3.2 Ethical principles – General requirements
- 4.3.3 Ethical principles – General recommendations
- 4.4 Health promotion and wellbeing [Go to Page]
- 4.4.1 General
- 4.4.2 Health promotion and wellbeing – General recommendations
- 4.4.3 Health promotion and wellbeing – Specific recommendations
- 4.5 Assistive devices – systems, technology, and related services [Go to Page]
- 4.5.1 General
- 4.5.2 Assistive devices – General requirements
- 4.5.3 Assistive devices – General recommendations
- 4.6 Accessibility and the built environment [Go to Page]
- 4.6.1 General – the older person’s home
- 4.6.2 Accessibility and the built environment – General recommendations
- 4.6.3 General – the care home
- 4.6.4 Accessibility and the built environment – Specific requirements
- 4.6.5 Accessibility and the built environment – Specific recommendations
- 4.7 Cleaning, hygiene and infections [Go to Page]
- 4.7.1 General
- 4.7.2 Cleaning, hygiene and infections – Specific requirements
- 4.7.3 Cleaning, hygiene and infections – Specific recommendations
- 5 Initial processes, assessment, agreement and documentation [Go to Page]
- 5.1 Initial assessment of needs [Go to Page]
- 5.1.1 General
- 5.1.2 Initial assessment of needs – General requirements
- 5.2 Agreements and contracts related to the older person [Go to Page]
- 5.2.1 General
- 5.2.2 Agreements and contracts related to the older person – General requirements
- 5.3 Documentation – plans, agreements, initiatives and results [Go to Page]
- 5.3.1 General
- 5.3.2 Documentation – General requirements
- 5.3.3 Documentation – Specific requirements
- 6 Main processes – Social and community life [Go to Page]
- 6.1 Rights, diversity, integrity and participation [Go to Page]
- 6.1.1 General
- 6.1.2 Rights, diversity, integrity and participation – General requirements
- 6.1.3 Rights, diversity, integrity and participation – Specific requirements
- 6.1.4 Rights, diversity, integrity and participation – General recommendations
- 6.1.5 Rights, diversity, integrity and participation – Specific recommendations
- 6.2 Security and safety [Go to Page]
- 6.2.1 General
- 6.2.2 Security and safety – General requirements
- 6.2.3 Security and safety – Specific requirements
- 6.3 Communication and information [Go to Page]
- 6.3.1 General
- 6.3.2 Communication and information – General requirements
- 6.3.3 Communication and information – General recommendations
- 6.4 Activities [Go to Page]
- 6.4.1 General
- 6.4.2 Activities – Specific requirements
- 6.4.3 Activities – Specific recommendations
- 6.5 Informal caregivers – people close to the older person and volunteers [Go to Page]
- 6.5.1 General
- 6.5.2 Informal caregivers – General recommendations
- 7 Main processes – Health and wellbeing [Go to Page]
- 7.1 Health literacy [Go to Page]
- 7.1.1 General
- 7.1.2 Health literacy – General recommendations
- 7.2 Assessment of care and support during ongoing care [Go to Page]
- 7.2.1 General
- 7.2.2 Assessment of care and support during ongoing care – General requirements
- 7.2.3 Assessment of care and support during ongoing care – General recommendations
- 7.3 Cognitive function and mental health [Go to Page]
- 7.3.1 General
- 7.3.2 Cognitive function and mental health – Specific requirements
- 7.3.3 Cognitive function and mental health – Specific recommendations
- 7.4 Food, drink, meals and nutrition [Go to Page]
- 7.4.1 General
- 7.4.2 Food, drink, meals and nutrition – General requirements
- 7.4.3 Food, drink, meals and nutrition – Specific requirements
- 7.4.4 Food, drink, meals and nutrition – Specific recommendations
- 7.5 Oral and dental health [Go to Page]
- 7.5.1 General
- 7.5.2 Oral and dental - health – Specific requirements
- 7.6 Bladder and bowel function [Go to Page]
- 7.6.1 General
- 7.6.2 Bladder and bowel function – Specific requirements
- 7.7 Personal care, skin and wounds [Go to Page]
- 7.7.1 General
- 7.7.2 Personal care, skin and wounds – Specific requirements
- 7.8 Pain [Go to Page]
- 7.8.1 General
- 7.8.2 Pain - General requirements
- 7.9 Medications [Go to Page]
- 7.9.1 General
- 7.9.2 Medications – Specific requirements
- 7.9.3 Medications - Specific recommendations
- 7.10 End of life and palliative care [Go to Page]
- 7.10.1 General
- 7.10.2 End of life and palliative care – Specific requirements
- 7.10.3 End of life and palliative care – Specific recommendations
- 8 Quality assurance [Go to Page]
- 8.1 Systematic quality work [Go to Page]
- 8.1.1 General
- 8.1.2 Systematic quality work – general requirements
- 8.1.3 Systematic quality work – general recommendations
- 8.2 Quality statement [Go to Page]
- 8.2.1 General
- 8.2.2 Quality statement – general recommendations
- 8.3 Quality management systems [Go to Page]
- 8.3.1 General
- 8.3.2 Quality management systems - general requirements
- 8.4 Suggestions and complaints [Go to Page]
- 8.4.1 General
- 8.4.2 Suggestions and complaints – general requirements
- 8.5 Prevention and management of risks [Go to Page]
- 8.5.1 General
- 8.5.2 Prevention and management of risks – Specific requirements
- 8.6 Non-conformities and adverse events [Go to Page]
- 8.6.1 General
- 8.6.2 Non-conformities and adverse events – general requirements
- 8.7 Evaluation of processes, activities and outcomes [Go to Page]
- 8.7.1 General
- 8.7.2 Evaluation of processes, activities and outcomes – general requirements
- 8.8 User feedback [Go to Page]
- 8.8.1 General
- 8.8.2 User feedback – general requirements
- 8.8.3 User feedback – general recommendations
- 8.9 Internal audits [Go to Page]
- 8.9.1 General
- 8.9.2 Internal audits – general requirements
- 8.10 Self-assessment [Go to Page]
- 8.10.1 General
- 8.10.2 Self-assessment – general requirements
- Annex A (informative)The integrated care concept, healthcare and social care [Go to Page]
- A.1 The integrated care concept
- Annex B (informative)Needs, wishes, assessment and assessment tools [Go to Page]
- B.1 General
- B.2 Examples of assessment tools [Go to Page]
- B.2.1 General
- B.2.2 Quality of life
- B.2.3 Activities of Daily Living
- B.2.4 Social support
- B.2.5 Physical functioning
- B.2.6 Cognitive function and mental health
- B.2.7 Food, meals and nutrition
- B.2.8 Oral and dental health
- B.2.9 Eating and swallowing
- B.2.10 Bladder and bowel
- B.2.11 Skin and wounds
- B.2.12 Falls
- B.2.13 Pain
- B.2.14 Frailty
- Annex C (informative)Compliance with requirements and recommendations [Go to Page]
