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  • BSI
    BS ISO 24510:2007 Activities relating to drinking water and wastewater services. Guidelines for the assessment and for the improvement of the service to users
    Edition: 2008
    $569.57
    / user per year

Description of BS ISO 24510:2007 2008

This International Standard specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users’ needs and expectations and how to assess whether they are being met.

The following are within the scope of this International Standard:

  • the definition of a language common to the different stakeholders;

  • the definition of key elements and characteristics of the service to users;

  • the objectives for the service with respect to users’ needs and expectations;

  • guidelines for satisfying users’ needs and expectations;

  • service to users assessment criteria;

  • introduction to performance indicators;

  • examples of performance indicators.

The following are outside the scope of this International Standard:

  • methods of design and construction of drinking water and wastewater systems;

  • the regulating management structure and methodology of operation and management of activities relating to drinking water and wastewater services, including contracting;

  • topics relating to the system inside buildings.

NOTE 1 This International Standard, ISO 24511 and ISO 24512 comprise a series of standards addressing water services. It is therefore advisable to use these three International Standards in conjunction with each other.

NOTE 2 The list of terms and definitions in Clause 2 is common to this International Standard, ISO 24511 and ISO 24512.

NOTE 3 Annex A contains three tables of correspondence between equivalent terms in English, French and Spanish.



Standard NumberBS ISO 24510:2007
TitleActivities relating to drinking water and wastewater services. Guidelines for the assessment and for the improvement of the service to users
StatusWithdrawn
Publication Date2008-05-30
Withdrawn Date2024-01-30
Replaced ByBS ISO 24510:2024
Identical National Standard OfISO 24510:2007
DescriptorsConsumer-supplier relations, Water supply, Service contracts, Sewage treatment, Sanitary engineering, Management, Public utilities, Invoices, Environmental engineering, Waste-water drainage, Enterprises, Potable water, Water treatment, Quality, Water supply engineering, Performance
ICS03.080.30 Services for consumers, 13.060.30 Sewage water, 13.060.20 Drinking water, 93.010 Civil engineering in general
CommitteeCB/503
ISBN978 0 580 55419 3
PublisherBSI
Pages76

About BSI

BSI Group, also known as the British Standards Institution is the national standards body of the United Kingdom. BSI produces technical standards on a wide range of products and services and also supplies certification and standards-related services to businesses.
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