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  • BSI
    BS EN ISO 9241-154:2013 Ergonomics of human-system interaction - Interactive voice response (IVR) applications
    Edition: 2013
    $500.66
    / user per year

Description of BS EN ISO 9241-154:2013 2013

This part of ISO 9241 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call.

This part of ISO 9241 is intended to be used together with ISO/IEC 13714.

NOTE Its scope is thus more general than that of ISO/IEC 13714, which is specific to voice messaging systems.



Standard NumberBS EN ISO 9241-154:2013
TitleErgonomics of human-system interaction - Interactive voice response (IVR) applications
StatusConfirmed
Publication Date2013-02-28
Identical National Standard OfEN ISO 9241-154:2013, ISO 9241-154:2013
DescriptorsInterfaces (data processing), Design, Software engineering techniques, Internet, Ergonomics, World Wide Web, Display devices (computers), Data representation, Computer software
ICS35.180 IT terminal and other peripheral equipment, 13.180 Ergonomics
CommitteePH/9
ISBN978 0 580 67869 1
PublisherBSI
Pages48

About BSI

BSI Group, also known as the British Standards Institution is the national standards body of the United Kingdom. BSI produces technical standards on a wide range of products and services and also supplies certification and standards-related services to businesses.
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