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eLibrary > PD ISO/IEC TS 20000-15:2024 Information technology. Service management - Guidance on the application of Agile and DevOps principles in a service management system >

PD ISO/IEC TS 20000-15:2024 Information technology. Service management - Guidance on the application of Agile and DevOps principles in a service management system, 2024

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PD ISO/IEC TS 20000-15:2024 Information technology. Service management - Guidance on the application of Agile and DevOps principles in a service management system, 2024

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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Introduction to ISO/IEC 20000–1:2018
5 Agile within an SMS based on ISO/IEC 20000–1 [Go to Page]
5.1 Background of Agile
5.2 Agile Principles [Go to Page]
5.2.1 Overview
5.2.2 Agile Manifesto
5.2.3 List of Agile Principles
5.3 Agile and services [Go to Page]
5.3.1 Value in a service environment
5.3.2 Value, customers and uncertainty in services
5.4 Defining objectives
5.5 High-uncertainty contracts
5.6 How to achieve the service objectives
5.7 Agile learning
5.8 The Agile team in a service context [Go to Page]
5.8.1 Customer collaboration
5.8.2 Servant leadership
5.8.3 Continuous improvement
5.8.4 Competence
5.8.5 Agile culture
5.9 Metrics
5.10 Change management [Go to Page]
5.10.1 Change and the SMS
5.10.2 Operational change management and release and deployment management
5.11 Simplicity and efficiency
5.12 The role of documented information
5.13 Compatibility of Agile with service management
6 DevOps within an SMS based on ISO/IEC 20000-1 [Go to Page]
6.1 General
6.2 DevOps principles
6.3 Customer-centric action
6.4 Create with the end in mind
6.5 End-to-end responsibility
6.6 Cross-functional autonomous teams
6.7 Continuous improvement
6.8 Automate everything
6.9 Shift-left and continuous everything [Go to Page]
6.9.1 Shift-left
6.9.2 Continuous everything
6.10 Compatibility of DevOps with service management
7 Applying Agile and DevOps within an SMS [Go to Page]
7.1 Benefits of applying Agile in an SMS
7.2 Benefits of applying DevOps in an SMS
7.3 Patterns and anti-patterns of applying Agile in an SMS
7.4 Patterns and anti-patterns of applying DevOps in an SMS
7.5 Using Agile and DevOps together
Annex A (informative) Summary correlation of ISO/IEC 20000-1:2018 clauses to Agile and DevOps concepts
Bibliography [Go to Page]

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PD ISO/IEC TS 20000-15:2024 Information technology. Service management - Guidance on the application of Agile and DevOps principles in a service management system, 2024

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