Already a subscriber? 
MADCAD.com Free Trial
Sign up for a 3 day free trial to explore the MADCAD.com interface, PLUS access the
2009 International Building Code to see how it all works.
If you like to setup a quick demo, let us know at support@madcad.com
or +1 800.798.9296 and we will be happy to schedule a webinar for you.
Security check
Please login to your personal account to use this feature.
Please login to your authorized staff account to use this feature.
Are you sure you want to empty the cart?
BS ISO 21902:2021 Tourism and related services. Accessible tourism for all. Requirements and recommendations, 2021
- National foreword
- Foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Core requirements and recommendations [Go to Page]
- 4.1 General [Go to Page]
- 4.1.1 General consideration
- 4.1.2 Legal requirements
- 4.1.3 Specific consideration
- 4.2 Design of accessible services [Go to Page]
- 4.2.1 General
- 4.2.2 Product development
- 4.2.3 Access plan
- 4.2.4 Monitoring, evaluation and continual improvement
- 4.3 Information and communication [Go to Page]
- 4.3.1 General requirements
- 4.3.2 Written communication
- 4.3.3 Face-to-face, telephone and video communication
- 4.3.4 Digital communication systems
- 4.4 Training [Go to Page]
- 4.4.1 General
- 4.4.2 Training contents
- 4.5 Common functional requirements for the built environment [Go to Page]
- 4.5.1 General
- 4.5.2 Approach to a building
- 4.5.3 Designated accessible parking spaces
- 4.5.4 Paths to the building
- 4.5.5 Ramps
- 4.5.6 Building entrances
- 4.5.7 Reception areas, counters, desks and ticket offices
- 4.5.8 Accessible routes within buildings
- 4.5.9 Floor and wall surfaces
- 4.5.10 Doors and door fixtures and fittings
- 4.5.11 Windows and window fixtures and fittings
- 4.5.12 Stairs
- 4.5.13 Handrails
- 4.5.14 Lifts (elevators)
- 4.5.15 Vertical and inclined lifting platforms
- 4.5.16 Escalators and moving walkways
- 4.5.17 Toilets and sanitary rooms
- 4.5.18 Lighting
- 4.5.19 Equipment, controls and switches
- 4.5.20 Furnishing
- 4.5.21 Signage
- 4.5.22 Fire safety and other emergencies
- 4.5.23 Management and maintenance
- 4.6 Self-service machines
- 5 Policies and strategies for the public sector [Go to Page]
- 5.1 General considerations
- 5.2 Proposals for public administrations [Go to Page]
- 5.2.1 General
- 5.2.2 Legislation, policies, standards or guidelines
- 5.2.3 Awareness-raising and training
- 5.2.4 Research and innovation in accessible tourism
- 5.2.5 Marketing and promotion strategies
- 5.3 Accessibility management in tourism destinations
- 6 Transport [Go to Page]
- 6.1 General
- 6.2 Providing information and purchasing tickets in advance
- 6.3 Assistance services
- 6.4 Transport terminals infrastructure [Go to Page]
- 6.4.1 General
- 6.4.2 Information systems
- 6.4.3 Public address or announcement (PA) systems
- 6.4.4 Informative panels
- 6.4.5 Automatic queuing allocation services
- 6.4.6 Organization of people flow
- 6.4.7 Security controls
- 6.5 Transport stops (quay, intermodal transfer, bus stop)
- 6.6 Transport boarding and disembarking features [Go to Page]
- 6.6.1 General
- 6.6.2 Aircraft
- 6.6.3 Train
- 6.6.4 Metro tram
- 6.6.5 Buses (urban, interurban and tourist)
- 6.6.6 Ship and boat passengers
- 6.6.7 Taxis or small vehicles
- 6.7 The interior of vehicles
- 6.8 Road infrastructures
- 7 Urban and rural tourist spaces [Go to Page]
- 7.1 General
- 7.2 Pedestrian tourist routes [Go to Page]
- 7.2.1 General
- 7.2.2 Exterior horizontal circulation
- 7.2.3 Level changes: stairs, ramps, lifts
- 7.2.4 Provisions and public services in pedestrian tourist routes
- 7.2.5 Accessible urban wayfinding systems for tourists
- 7.3 Specific considerations in special tourist areas [Go to Page]
- 7.3.1 Surroundings of points of tourist interest
- 7.3.2 Tourist routes in heritage sites
- 7.3.3 Tourist routes in shopping streets and leisure and catering areas
- 8 Leisure activities [Go to Page]
- 8.1 General
- 8.2 Cultural tourism [Go to Page]
- 8.2.1 Museums, exhibition halls, performance centres and buildings of tourist interest
- 8.2.2 Cinemas, theatres, concert halls and auditoriums
- 8.3 Cultural heritage buildings, monuments or sites [Go to Page]
- 8.3.1 General considerations and planning for accessibility
- 8.3.2 Pre-visit information
- 8.4 Natural or outdoor activities [Go to Page]
- 8.4.1 Accessibility of natural environments
- 8.4.2 Accessibility on beaches
- 8.4.3 Accessibility in adventure tourism activities
- 8.5 Shopping [Go to Page]
- 8.5.1 General
- 8.5.2 Physical access to the premises
- 8.5.3 Internal circulation
- 8.5.4 Display areas and storage
- 8.5.5 Counters and checkouts
- 8.5.6 Storage and sales equipment
- 8.5.7 Fitting rooms
- 8.5.8 Sanitary facilities, baby-changing and toilets
- 8.5.9 Information and signage
- 8.5.10 Provision of wheelchairs on loan
- 9 Meetings, incentives, conventions and exhibitions (MICE) [Go to Page]
- 9.1 General
- 9.2 Planning of the event
- 9.3 Planning the programme
- 9.4 Interpretation services and supports
- 9.5 Choosing a venue
- 9.6 Getting to the venue
- 9.7 Parking facilities
- 9.8 Physical access at the venue
- 9.9 Outdoor events and venues
- 10 Accommodation [Go to Page]
- 10.1 General
- 10.2 Services
- 10.3 Accessibility in guest rooms [Go to Page]
- 10.3.1 General
- 10.3.2 General accessibility considerations for all guest rooms
- 10.3.3 Accessible guest rooms
- 10.4 Common areas
- 11 Food and beverage services (catering spaces) [Go to Page]
- 11.1 General
- 11.2 Service point
- 11.3 Type of service
- 11.4 Information provision
- 11.5 Service provision
- 11.6 Dining room or services room
- 12 Tour operators and travel agencies [Go to Page]
- 12.1 General
- 12.2 Point of sale
- 12.3 Collecting and transmitting pre-departure information
- 12.4 Property information
- 12.5 Other services
- Annex A (informative) The seven principles and 29 guidelines of Universal Design
- Annex B (informative) Tables for using the Universal Design principles and guidelines in tourism communication design
- Annex C (informative) Colour contrast
- Annex D (informative) Reception counter
- Annex E (informative) Accessible public toilets
- Annex F (informative) Accessible guest rooms in accommodation establishments
- Annex G (informative) Property information
- Annex H (informative) IATA codes
- Bibliography [Go to Page]
