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BS ISO 17679:2016 Tourism and related services. Wellness spa. Service requirements, 2016
- Foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Facilities and equipment
- 4.1 Wellness facilities
- 4.1.1 General requirements
- 4.1.2 Reception
- 4.1.3 Treatment area
- 4.2 Equipment
- 5 Staff requirements
- 5.1 Human resources general requirements
- 5.2 Wellness spa manager
- 5.3 Wellness spa therapist
- 6 Hygiene good practices
- 6.1 General requirements
- 6.2 Maintenance
- 6.2.1 Stock
- 6.2.2 Preventive maintenance
- 6.2.3 Corrective maintenance
- 6.2.4 Maintenance staff
- 6.3 Microbiological control
- 6.3.1 Minimum requirements for disinfection and cleaning plan
- 6.3.2 Actions in case of microbiological contamination
- 6.3.3 Sanitizers
- 7 Service to clients
- 7.1 Information, booking and reception requirements
- 7.2 Wellness spa treatment
- 7.3 Other services
- 8 Support processes
- 8.1 Commercialization
- 8.2 Treatment design
- 8.3 Environmental policy
- 8.3.1 General requirements
- 8.3.2 Energy consumption
- 8.3.3 Resources consumption
- 8.3.4 Pollution reduction and management
- Annex A (informative) Origin of traditional massages from specific countries
- Annex B (informative) Holistic activities
- Annex C (informative) Checklist of requirements in reception
- Bibliography [Go to Page]
