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BS ISO 16355-1:2021 Application of statistical and related methods to new technology and product development process - General principles and perspectives of quality function deployment (QFD) >
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BS ISO 16355-1:2021 Application of statistical and related methods to new technology and product development process - General principles and perspectives of quality function deployment (QFD), 2021
- undefined
- Foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Basic concepts of QFD
- 4.1 Theory and principles of QFD
- 4.2 QFD use of the word of function
- 4.3 Spirit of QFD
- 4.4 Display of information
- 5 Integration of QFD and product development methods
- 5.1 QFD support for product development methods
- 5.2 Flow of product development with QFD
- 5.2.1 Organization of the QFD flow
- 5.2.2 Flow chart of product development with QFD
- 6 Types of QFD projects
- 6.1 General
- 6.2 Applicable methods and tools
- 7 QFD team membership
- 7.1 QFD uses cross-functional teams
- 7.2 Core team membership
- 7.3 Subject matter experts
- 7.4 QFD team leadership
- 8 QFD voices
- 8.1 Voice of business
- 8.2 Voice of customer (VOC) or voice of stakeholder (VOS)
- 8.2.1 Definition of customer or stakeholder
- 8.2.2 Applicable methods and tools
- 8.2.3 Marketing perspective and engineering perspective
- 8.2.4 Applicable methods and tools
- 8.2.5 Prioritize customers or stakeholders
- 8.2.6 Applicable methods and tools
- 8.2.7 What is contained in the voice of customer (VOC) or voice of stakeholder (VOS)
- 8.2.8 Sources of VOC and VOS
- 8.2.9 Applicable methods and tools
- 8.2.10 Translating VOC/VOS into customer needs
- 8.2.11 Applicable methods and tools
- 9 Structuring information sets
- 9.1 General
- 9.2 Applicable tools and methods
- 10 Prioritization
- 10.1 General
- 10.2 Applicable tools and methods
- 11 Quantification
- 11.1 General
- 11.2 Applicable tools and methods
- 12 Translation of one information set into another
- 12.1 General
- 12.2 Applicable tools and methods
- 13 Transfer of prioritization and quantification from one information set into another
- 13.1 Transfer of prioritization
- 13.2 Applicable tools and methods
- 13.3 Transfer of quantification
- 13.4 Applicable tools and methods
- 13.5 Transferring deployment sets by dimensions
- 13.5.1 General
- 13.5.2 Quality deployment
- 13.5.3 Applicable tools and methods
- 13.5.4 Technology deployment
- 13.5.5 Applicable tools and methods
- 13.5.6 Cost deployment
- 13.5.7 Applicable tools and methods
- 13.5.8 Reliability deployment
- 13.5.9 Applicable tools and methods
- 13.5.10 Safety deployment
- 13.5.11 Security deployment (see ISO 16355-7)
- 13.5.12 Lifestyle and emotional quality deployment
- 13.5.13 Applicable tools and methods
- 13.6 Transferring deployment sets by levels
- 13.6.1 Function deployment
- 13.6.2 Applicable tools and methods
- 13.6.3 Parts deployment
- 13.6.4 Applicable tools and methods
- 13.6.5 Manufacturing and process deployments
- 13.6.6 Applicable tools and methods
- 13.6.7 Project work or task management
- 14 Solution concept engineering
- 14.1 General
- 14.2 Applicable tools and methods
- 15 Design optimization
- 15.1 Parameter design for robustness
- 15.2 Tolerance design
- 15.3 Applicable tools and methods
- 16 Prototyping, testing, and validation
- 16.1 General
- 16.2 Applicable tools and methods
- 17 Build planning
- 17.1 General
- 17.2 Applicable tools and methods
- 18 Build start-up
- 18.1 General
- 18.2 Applicable tools and methods
- 19 Build
- 19.1 General
- 19.2 Applicable tools and methods
- 20 Packaging design, logistics, channel management, consumer information, and operating instructions
- 20.1 General
- 20.2 Applicable tools and methods
- 20.3 Logistics
- 20.4 Marketing claims
- 21 Customer support
- 21.1 General
- 21.2 Applicable tools and methods
- 22 Customer satisfaction
- 22.1 General
- 22.2 Applicable tools and methods
- 23 Product end-of-life disposal, recycle, reuse, and other sustainability concerns
- 23.1 General
- 23.2 Applicable tools and methods
- 24 Flow to next generation development
- 24.1 General
- 24.2 Applicable tools and methods
- Annex A (informative) Examples of applicable methods and tools
- Annex B (informative) Concept relationships and their graphical representation
- Bibliography [Go to Page]