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13/30258396 DC BS ISO 17582. Quality management systems. Particular requirements for the application of ISO 9001:2008 for electoral organizations at all levels of government, 2013
- ISO_DIS_17582(E)-Character_PDF_document.pdf [Go to Page]
- 0.1 General
- 0.2 The electoral process
- 1 Scope
- 2 Normative references
- 3 Terms and definitions [Go to Page]
- 3.1 Terms related to electoral quality management system
- 3.2 Terms related to electoral infrastructure and logistics
- 3.3 Terms related to voting
- 4 Application [Go to Page]
- 4.1 General
- 4.2 Voter registration
- 4.3 Registration of political organizations and candidates
- 4.4 Electoral logistics
- 4.5 Vote casting
- 4.6 Vote counting and declaration of results
- 4.7 Electoral education
- 4.8 Oversight of campaign financing
- 4.9 Resolution of electoral disputes
- 5 Electoral quality management system [Go to Page]
- 5.1 General requirements
- 5.2 Documentation requirements [Go to Page]
- 5.2.1 General
- 5.2.2 Electoral quality manual
- 5.2.3 Control of documented information [Go to Page]
- 5.2.3.1 General
- 5.2.3.2 Minimum documentation requirements [Go to Page]
- 5.2.3.2.1 General
- 5.2.3.2.2 Minimum documentation requirements for voter registration
- 5.2.3.2.3 Minimum documentation requirements for registration of political organizations and candidates
- 5.2.3.2.4 Minimum documentation requirements for electoral logistics
- 5.2.3.2.5 Minimum documentation requirements for vote casting
- 5.2.3.2.6 Minimum documentation requirements for vote counting and declaration of results
- 5.2.3.2.7 Minimum documentation requirements for electoral education
- 5.2.3.2.8 Minimum documentation requirements for oversight of campaign financing
- 5.2.3.2.9 Minimum documentation requirements for dispute resolution
- 5.2.4 Control of records [Go to Page]
- 5.2.4.1 General
- 5.2.4.2 Minimum records requirements [Go to Page]
- 5.2.4.2.1 General
- 5.2.4.2.2 Minimum records requirements for voter registration
- 5.2.4.2.3 Minimum records requirements for registration of political organizations and candidates
- 5.2.4.2.4 Minimum records requirements for electoral logistics
- 5.2.4.2.5 Minimum records requirements for vote casting
- 5.2.4.2.6 Minimum records requirements for vote counting and declaration of results
- 5.2.4.2.7 Minimum records requirements for electoral education
- 5.2.4.2.8 Minimum records requirements for oversight of campaign financing
- 5.2.4.2.9 Minimum records requirements for dispute resolution
- 6 Management responsibility [Go to Page]
- 6.1 Management commitment
- 6.2 Electoral-client focus
- 6.3 Electoral quality policy
- 6.4 Planning [Go to Page]
- 6.4.1 Electoral Quality objectives
- 6.4.2 Electoral quality management system planning
- 6.5 Responsibility, authority and communication [Go to Page]
- 6.5.1 Responsibility and authority
- 6.5.2 Management representative
- 6.5.3 Internal communication
- 6.6 Management review [Go to Page]
- 6.6.1 General
- 6.6.2 Review input
- 6.6.3 Review output
- 7 Resource management [Go to Page]
- 7.1 Provision of resources
- 7.2 Human resources [Go to Page]
- 7.2.1 General
- 7.2.2 Competence, training and awareness [Go to Page]
- 7.2.2.1 General
- 7.2.2.2 Education and training of poll workers
- 7.3 Infrastructure [Go to Page]
- 7.3.1 General
- 7.3.2 Infrastructure for voter registration and registration of political organizations and candidates
- 7.3.3 Infrastructure for electoral logistics
- 7.3.4 Infrastructure for vote counting and declaration of results
- 7.4 Work environment
- 8 Design, development and delivery of the electoral service [Go to Page]
- 8.1 Execution planning of electoral processes
- 8.2 Electoral-client-related processes [Go to Page]
- 8.2.1 Determination of requirements related to the electoral service
- 8.2.2 Review of requirements related to the electoral service
- 8.2.3 Electoral-client communication
- 8.3 Design and development [Go to Page]
- 8.3.1 Design and development planning
- 8.3.2 Design and development inputs
- 8.3.3 Design and development outputs
- 8.3.4 Design and development review
- 8.3.5 Design and development verification
- 8.3.6 Design and development validation
- 8.3.7 Control of design and development changes
- 8.4 Purchasing [Go to Page]
- 8.4.1 Purchasing process
- 8.4.2 Purchasing information
- 8.4.3 Verification of purchased items or services
- 8.5 Provision of the electoral service [Go to Page]
- 8.5.1 Control of electoral-service provision
- 8.5.2 Validation of processes for electoral-service provision
- 8.5.3 Identification and traceability
- 8.5.4 Electoral-client property
- 8.6 Control of voting equipment
- 9 Measurement, analysis and improvement [Go to Page]
- 9.1 General
- 9.2 Monitoring and measurement [Go to Page]
- 9.2.1 Electoral client satisfaction
- 9.2.2 Internal audit
- 9.2.3 Monitoring and measurement of processes
- 9.2.4 Monitoring and measurement of the electoral service
- 9.3 Control of nonconforming electoral materials, voting equipment and vote-casting activities
- 9.4 Analysis of data
- 9.5 Improvement [Go to Page]
- 9.5.1 Continual improvement
- 9.5.2 Corrective action
- 9.5.3 Preventive action
- Annex A (informative) Concept diagrams
- Bibliography
- file.pdf [Go to Page]
- 0.1 General
- 0.2 The electoral process
- 1 Scope
- 2 Normative references
- 3 Terms and definitions [Go to Page]
- 3.1 Terms related to electoral quality management system
- 3.2 Terms related to electoral infrastructure and logistics
- 3.3 Terms related to voting
- 4 Application [Go to Page]
- 4.1 General
- 4.2 Voter registration
- 4.3 Registration of political organizations and candidates
- 4.4 Electoral logistics
- 4.5 Vote casting
- 4.6 Vote counting and declaration of results
- 4.7 Electoral education
- 4.8 Oversight of campaign financing
- 4.9 Resolution of electoral disputes
- 5 Electoral quality management system [Go to Page]
- 5.1 General requirements
- 5.2 Documentation requirements [Go to Page]
- 5.2.1 General
- 5.2.2 Electoral quality manual
- 5.2.3 Control of documented information [Go to Page]
- 5.2.3.1 General
- 5.2.3.2 Minimum documentation requirements [Go to Page]
- 5.2.3.2.1 General
- 5.2.3.2.2 Minimum documentation requirements for voter registration
- 5.2.3.2.3 Minimum documentation requirements for registration of political organizations and candidates
- 5.2.3.2.4 Minimum documentation requirements for electoral logistics
- 5.2.3.2.5 Minimum documentation requirements for vote casting
- 5.2.3.2.6 Minimum documentation requirements for vote counting and declaration of results
- 5.2.3.2.7 Minimum documentation requirements for electoral education
- 5.2.3.2.8 Minimum documentation requirements for oversight of campaign financing
- 5.2.3.2.9 Minimum documentation requirements for dispute resolution
- 5.2.4 Control of records [Go to Page]
- 5.2.4.1 General
- 5.2.4.2 Minimum records requirements [Go to Page]
- 5.2.4.2.1 General
- 5.2.4.2.2 Minimum records requirements for voter registration
- 5.2.4.2.3 Minimum records requirements for registration of political organizations and candidates
- 5.2.4.2.4 Minimum records requirements for electoral logistics
- 5.2.4.2.5 Minimum records requirements for vote casting
- 5.2.4.2.6 Minimum records requirements for vote counting and declaration of results
- 5.2.4.2.7 Minimum records requirements for electoral education
- 5.2.4.2.8 Minimum records requirements for oversight of campaign financing
- 5.2.4.2.9 Minimum records requirements for dispute resolution
- 6 Management responsibility [Go to Page]
- 6.1 Management commitment
- 6.2 Electoral-client focus
- 6.3 Electoral quality policy
- 6.4 Planning [Go to Page]
- 6.4.1 Electoral Quality objectives
- 6.4.2 Electoral quality management system planning
- 6.5 Responsibility, authority and communication [Go to Page]
- 6.5.1 Responsibility and authority
- 6.5.2 Management representative
- 6.5.3 Internal communication
- 6.6 Management review [Go to Page]
- 6.6.1 General
- 6.6.2 Review input
- 6.6.3 Review output
- 7 Resource management [Go to Page]
- 7.1 Provision of resources
- 7.2 Human resources [Go to Page]
- 7.2.1 General
- 7.2.2 Competence, training and awareness [Go to Page]
- 7.2.2.1 General
- 7.2.2.2 Education and training of poll workers
- 7.3 Infrastructure [Go to Page]
- 7.3.1 General
- 7.3.2 Infrastructure for voter registration and registration of political organizations and candidates
- 7.3.3 Infrastructure for electoral logistics
- 7.3.4 Infrastructure for vote counting and declaration of results
- 7.4 Work environment
- 8 Design, development and delivery of the electoral service [Go to Page]
- 8.1 Execution planning of electoral processes
- 8.2 Electoral-client-related processes [Go to Page]
- 8.2.1 Determination of requirements related to the electoral service
- 8.2.2 Review of requirements related to the electoral service
- 8.2.3 Electoral-client communication
- 8.3 Design and development [Go to Page]
- 8.3.1 Design and development planning
- 8.3.2 Design and development inputs
- 8.3.3 Design and development outputs
- 8.3.4 Design and development review
- 8.3.5 Design and development verification
- 8.3.6 Design and development validation
- 8.3.7 Control of design and development changes
- 8.4 Purchasing [Go to Page]
- 8.4.1 Purchasing process
- 8.4.2 Purchasing information
- 8.4.3 Verification of purchased items or services
- 8.5 Provision of the electoral service [Go to Page]
- 8.5.1 Control of electoral-service provision
- 8.5.2 Validation of processes for electoral-service provision
- 8.5.3 Identification and traceability
- 8.5.4 Electoral-client property
- 8.6 Control of voting equipment
- 9 Measurement, analysis and improvement [Go to Page]
- 9.1 General
- 9.2 Monitoring and measurement [Go to Page]
- 9.2.1 Electoral client satisfaction
- 9.2.2 Internal audit
- 9.2.3 Monitoring and measurement of processes
- 9.2.4 Monitoring and measurement of the electoral service
- 9.3 Control of nonconforming electoral materials, voting equipment and vote-casting activities
- 9.4 Analysis of data
- 9.5 Improvement [Go to Page]
- 9.5.1 Continual improvement
- 9.5.2 Corrective action
- 9.5.3 Preventive action
- Annex A (informative) Concept diagrams
- Bibliography [Go to Page]
