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eLibrary > 20/30422495 DC BS EN 17371-2. Provision of services - Part 2. Services Contracts. Guidance for the design, content and structure of contracts >

20/30422495 DC BS EN 17371-2. Provision of services - Part 2. Services Contracts. Guidance for the design, content and structure of contracts, 2020

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20/30422495 DC BS EN 17371-2. Provision of services - Part 2. Services Contracts. Guidance for the design, content and structure of contracts, 2020

30422495-NC
43_e_stf [Go to Page]
1 Scope
2 Normative references
3 Terms and definitions
4 Service contracts — principles [Go to Page]
4.1 What is a service contract and what purpose does it serve?
4.2 Service contract structures
5 Service contract components [Go to Page]
5.1 General
5.2 Who is entering into the service contract?
5.3 What are the services – how are they specified, ordered and what are the service performance targets? [Go to Page]
5.3.1 Service description
5.3.2 Transition and preparation/transformation to or during the provision of services
5.3.3 Mechanism for ordering services
5.3.4 Service performance targets [Go to Page]
5.3.4.1 General
5.3.4.2 Service performance metrics
5.3.4.3 Data collection and baseline process
5.3.4.4 Governance of service performance management
5.3.4.5 Changes to service metrics
5.3.5 Business continuity and disaster recovery planning [Go to Page]
5.3.5.1 The purpose
5.3.5.2 Components of a business continuity and disaster recovery plan
5.4 How are charges calculated and paid? [Go to Page]
5.4.1 General
5.4.2 Charges/remuneration for services
5.4.3 Payment terms
5.4.4 Taxation
5.4.5 Price adjustment mechanisms — inflation, foreign exchange rates, benchmarking
5.5 What legal system governs the service contract?
5.6 How will the contracting parties deal with disputes? [Go to Page]
5.6.1 General
5.6.2 Non-binding dispute resolution [Go to Page]
5.6.2.1 Internal escalation procedure
5.6.2.2 Mediation
5.6.3 Binding dispute resolution [Go to Page]
5.6.3.1 General
5.6.3.2 Expert determination
5.6.3.3 Arbitration
5.6.3.4 Courts
5.7 What is the exposure? [Go to Page]
5.7.1 General
5.7.2 Apportionment of risk
5.7.3 Limitation of liability
5.7.4 Insurance
5.8 What rights are there in, and to, the service outputs? [Go to Page]
5.8.1 General
5.8.2 Intellectual property rights
5.9 When does the agreement commence, how is it terminated and what are the consequences of termination? [Go to Page]
5.9.1 Commencement and expiry
5.9.2 Termination rights
5.9.3 Consequences of termination
5.9.4 Exit management
5.10 What considerations relate to information/data? [Go to Page]
5.10.1 General
5.10.2 Confidential information
5.10.3 IT security and data protection (GDPR)
5.11 Making changes to the agreement and the contracting parties’ relationship [Go to Page]
5.11.1 General
5.11.2 Variation/contract changes
5.11.3 Governance
5.12 What other terms need to be considered? [Go to Page]
5.12.1 Recitals, background, introduction
5.12.2 Meaning of defined terms and interpretation
5.12.3 Nature of appointment (exclusive and non-exclusive)
5.12.4 Does the service contract allow group companies to order/receive services?
5.12.5 Waiver
5.12.6 Assignment and subcontracting, change of control [Go to Page]
5.12.6.1 Assignment and subcontracting
5.12.6.2 Change of control
5.12.7 Export control/sanctions lists
5.12.8 Force majeure
5.12.9 Notices
Annex A (informative)Service agreements - example structures
Annex B (informative)Drafting examples
Annex C (informative)Service scope and description
Annex D (informative)Pricing models
Annex E (informative)Exit management [Go to Page]

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20/30422495 DC BS EN 17371-2. Provision of services - Part 2. Services Contracts. Guidance for the design, content and structure of contracts, 2020

⨯To continue with accurate pricing,
please select your company type below: