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  • BSI
    PD ISO/IEC TS 20000-11:2021 Information technology. Service management - Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®
    Edition: 2021
    $497.46
    / user per year

Description of PD ISO/IEC TS 20000-11:2021 2021

This document provides guidance on the relationship between ISO/IEC 20000–1 and a commonly used service management framework, ITIL 4. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000–1, including:

  1. an organization that has claimed or demonstrated or intends to claim or demonstrate conformity to the requirements specified in ISO/IEC 20000–1 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;

  2. an organization that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000–1 ;

  3. an assessor or auditor who wishes to understand the use of ITIL as a support in achieving the requirements specified in ISO/IEC 20000–1 .

Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000–1. Clause 5 correlates the ITIL documents to requirements in ISO/IEC 20000–1. The tables in Annex A correlate terms and clauses in ISO/IEC 20000–1 to ITIL and vice versa; the tables in Annex B correlate clauses in ISO/IEC 20000-1 to the ITIL 4 publications and vice versa.



Standard NumberPD ISO/IEC TS 20000-11:2021
TitleInformation technology. Service management - Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®
StatusDefinitive
Publication Date2021-11-17
ReplacesPD ISO/IEC TR 20000-11:2015
Identical National Standard OfISO/IEC TS 20000-11:2021
DescriptorsData processing, Computer networks, Computers, Management operations, Management techniques, Management
ICS03.080.99 Other services, 35.020 Information technology (IT) in general
CommitteeIST/60/2
ISBN978 0 539 19389 3
PublisherBSI
Pages64

The following editions for this book are also available...

About BSI

BSI Group, also known as the British Standards Institution is the national standards body of the United Kingdom. BSI produces technical standards on a wide range of products and services and also supplies certification and standards-related services to businesses.
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