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  • BSI
    BS EN ISO 24551:2019 Ergonomics. Accessible design. Spoken instructions of consumer products
    Edition: 2020
    $316.70
    / user per year

Description of BS EN ISO 24551:2019 2020

This document specifies ergonomic requirements and recommendations for consumer product spoken instructions that are provided to guide users in the operation of a product and/or as a means of providing feedback to users about the status/state of a product. Such instructions can be used by persons with or without visual impairments, and are useful for users who have difficulty reading and/or cognitive impairments.

The applicability of the requirements and recommendations described in this document does not depend on the language of the instructions or whether the instructions are provided via recorded human speech or synthesized speech from text.

The requirements and recommendations in this document are applicable to conventional, stand-alone consumer products in general, whose function is limited by characteristics that prevent a user from attaching, installing or using assistive technology in order to use the product. They are not applicable to machines and equipment used for professional work.

This document does not apply to products for which the instructional content and/or the means of presentation are specified in other standards (e.g. medical devices, fire alarms). It also does not provide recommendations or requirements for spoken instructions of Interactive Voice Response (IVR) systems or digital assistants on personal computers or similar devices.

NOTE

ISO 9241-154 provides recommendations or requirements for IVR systems.

This document does not specify voice sounds of text-to-speech systems or narrative speech used in place of printed instruction manuals and independently from the product.



Standard NumberBS EN ISO 24551:2019
TitleErgonomics. Accessible design. Spoken instructions of consumer products
StatusDefinitive
Publication Date2020-05-15
Identical National Standard OfISO 24551:2019, EN ISO 24551:2019
CorrectsBS EN ISO 24551:2019
DescriptorsDesign, Ergonomics, Hearing defects, Acoustics, Consumer goods, Feedback, Visually-impaired people, Aids for the disabled, Accessibility, Product design, Signals, People, Disabled people, Acoustic signals
ICS11.180.15 Aids for deaf and hearing impaired people, 13.180 Ergonomics, 11.180.30 Aids for blind or partially sighted people
CommitteePH/9
ISBN978 0 539 13829 0
PublisherBSI
Pages18

About BSI

BSI Group, also known as the British Standards Institution is the national standards body of the United Kingdom. BSI produces technical standards on a wide range of products and services and also supplies certification and standards-related services to businesses.
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