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  • BSI
    BS 10125:2014+A1:2016 Automotive services. Specification for vehicle damage repair processes
    Edition: 2016
    $318.72
    / user per year

Description of BS 10125:2014+A1:2016 2016

This British Standard specifies requirements for automotive vehicle (vehicle, see 2.1) damage repair processes undertaken at fixed facilities or through provision of a mobile service and includes requirements for:

  1. repair processes;

  2. competence of personnel;

  3. tools and equipment;

  4. parts and controlled consumables;

  5. repair process management;

  6. quality control; and

  7. complaints procedure.

This British Standard also specifies the information to be included in any claim of conformity.

It covers the removal and refitting or replacement of windscreens, other vehicle glazing and mechanical parts undertaken as part of the vehicle damage repair process. However, it excludes windscreen repair undertaken as a separate activity, for which there is a British Standard, BS AU 242a.

This British Standard is not applicable to motorcycles (with or without sidecars), three-wheeled vehicles or vehicles over 5 tonnes gross vehicle weight (GVW).

This British Standard does not cover customer service, for which see BS 8477.



About BSI

BSI Group, also known as the British Standards Institution is the national standards body of the United Kingdom. BSI produces technical standards on a wide range of products and services and also supplies certification and standards-related services to businesses.

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